Last Updated: 2026-02-23
Effective Date: 2024-07-08
This Privacy Policy governs the processing of personal data by Marketaix Ltd (“Marketaix”, “Company”, “we”, “our”, “us”) in connection with the use of our website https://marketaix.com and all related hosting, domain registration, cloud, email, and infrastructure services (collectively, the “Services”).
Marketaix acts as:
Data Controller for account, billing, and customer relationship data.
Data Processor for hosting and infrastructure services where customers control hosted data.
1. Legal Basis for Processing (GDPR Compliance)
We process personal data under the following lawful bases:
Performance of a contract (Article 6(1)(b))
Legal obligations (Article 6(1)(c))
Legitimate interests (Article 6(1)(f))
Consent (Article 6(1)(a)), where applicable
Our legitimate interests include fraud prevention, network security, service optimization, and business continuity.
2. Categories of Personal Data Collected
2.1 Account & Identity Data
Full name
Business name
Contact details
Account credentials
IP address during registration
2.2 Billing & Financial Data
Billing address
VAT / tax identifiers
Transaction records
Payment confirmations
(Note: Full card details are processed by PCI-DSS compliant third-party processors and not stored by Marketaix.)
2.3 Domain Registration Data (ICANN Compliance)
Registrant name
Administrative contact
Technical contact
Address and contact information
Certain data may be transmitted to registries and registrars as required by ICANN policies.
2.4 Technical & Usage Data
IP logs
Server logs
Browser metadata
Device identifiers
Cookies and session identifiers
2.5 Hosted Data (Processor Role)
For hosting customers, we may process data strictly under customer instructions. We do not access hosted content except:
For technical troubleshooting
Abuse investigation
Legal compliance
Security monitoring
3. Special Categories of Data
We do not intentionally collect special category data (e.g., health, religion, biometrics). Customers using our hosting services are responsible for ensuring lawful processing of any such data they collect.
4. Purpose of Processing
We process data to:
Provide hosting, domain, and infrastructure services
Authenticate users
Process payments and renewals
Provide customer support
Maintain network security
Prevent fraud, spam, abuse, and cyber threats
Comply with ICANN, tax, and regulatory obligations
Enforce Terms of Service
5. Data Sharing & Subprocessors
We may share data with:
Accredited domain registrars and registries
ICANN where required
Payment processors (e.g., Stripe, PayPal)
Cloud infrastructure providers
Fraud detection services
Legal authorities when required by law
All subprocessors are bound by Data Processing Agreements (DPAs).
We do not sell personal data.
6. International Data Transfers
Where data is transferred outside the UK/EU:
We rely on Standard Contractual Clauses (SCCs)
Adequacy decisions (where applicable)
Additional safeguards consistent with GDPR
7. Data Retention
We retain data:
For the duration of active service
As required for tax and financial compliance (typically 6–7 years)
For dispute resolution and fraud prevention
Until deletion is requested and legally permissible
Hosted data is deleted upon account termination subject to backup retention cycles.
8. Data Security Measures
We implement enterprise-grade safeguards including:
TLS/SSL encryption
Secure server infrastructure
Firewalls & intrusion detection
Access control policies
Role-based permissions
Security audits & monitoring
Data minimization principles
While we maintain strong protections, no system is completely immune to risk.
9. Data Breach Notification
In the event of a personal data breach:
We will investigate immediately
Notify affected customers without undue delay
Notify supervisory authorities where legally required (within 72 hours under GDPR)
10. Your Data Protection Rights (GDPR / UK GDPR)
You have the right to:
Access your personal data
Rectify inaccurate data
Erase data (“Right to be Forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent
Requests may be submitted to:
📧 [Insert Legal Contact Email]
We respond within 30 days where required by law.
11. California Privacy Rights (CCPA / CPRA)
California residents have the right to:
Know what personal data is collected
Request deletion
Opt-out of sale (we do not sell personal data)
Non-discrimination for exercising privacy rights
Requests may be submitted via email.
12. Cookies & Tracking
We use:
Essential cookies (authentication, security)
Analytics cookies
Performance monitoring tools
Users may manage cookies through browser settings or cookie consent tools.
13. Automated Decision-Making
We may use automated systems for:
Fraud detection
Spam filtering
Abuse monitoring
These systems do not produce legally binding decisions without human oversight.
14. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from minors.
15. Limitation of Liability
Marketaix shall not be liable for:
Customer misuse of services
Data uploaded by customers
Third-party system breaches
Indirect or consequential damages
Liability is governed by our Terms of Service.
16. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates become effective upon posting.
Continued use of Services constitutes acceptance.
17. Contact & Data Controller Information
Marketaix Ltd
Website: https://marketaix.com
Email: info@marketaix.com
Registered Address: Al-Shuhada Next to Othman Administration, Othman Ibn Effan, Ismailia, Egypt
If located in the UK/EU, you may lodge complaints with your local Data Protection Authority.